🆘 Support

Need help with Sprint Health Analyzer? We're here to assist you.

Whether you’re running into an issue, need help interpreting the metrics, or want to suggest a feature — just reach out. We typically reply within 1–2 business days.

You can contact our support team directly at:

✉️ support@typeswitch.net

Please include the following in your message (if possible):

• Your Jira Cloud site URL

• The project key where the app is installed

• A short description of the issue

• Screenshots (optional but helpful)

Open

Make sure:

• The selected project has active or completed sprints

• Issues are properly assigned to a sprint

• Your account has access to view those issues

Try clicking 🔄 Refresh Data to reload from Jira.

This usually means:

• The changelog is missing (e.g. from migrated or old issues)

• Status names are not recognized as “Done” or “Blocked”

Make sure:

• The Story Points field is configured for the project

• Issues in the sprint have valid story point values

• You selected a valid sprint period or set dates manually

Yes! Click the Export button in the top-right corner of the app. You can export data as:

• .csv

• .json

• .md

• .txt