📄 Customer Terms

Clear terms. No surprises.

✅ Free Trial

Flow Time Report is available with a 30-day free trial directly via the Atlassian Marketplace.

During this period, you can use all features without limitations. No credit card is required until your trial ends.

💳 Pricing

After the trial, the app is offered under a tiered monthly subscription model, based on the number of Jira users in your instance — as per Atlassian licensing rules.

All billing is handled via Atlassian. We never see your payment details.

📘 Usage Rights

By installing and using Flow Time Report, you agree to:

• Use the app within the scope of your Jira instance

• Not resell, redistribute, or reverse-engineer the code

• Not attempt to extract or modify issue property data programmatically outside Jira's supported APIs

🔄 Updates

We may roll out automatic updates via Atlassian Forge with:

• New features

• UI improvements

• Bug fixes

• Security patches

You will always see the latest version, no manual action required.

🛑 Termination

You may uninstall the app at any time. Uninstalling:

• Removes the app from your instance

• Does not delete any badge data stored on issues

• Stops all feature availability immediately

🙋‍♀️ Support Commitment

We offer community-first support with a guaranteed response time of 48 hours on business days.

🧾 Legal Jurisdiction

This app is provided by Melt>Soft (UA-based company) and governed under:

• Local laws of Ukraine (for vendor-related matters)

• Atlassian’s Marketplace Partner Agreement

• Atlassian’s own Cloud Terms of Service